REFUND AND RETURNS POLICY

  1. Refund Policy Overview
    At Novagsjhdkdkjlr LLC, we are committed to providing you with a satisfactory shopping experience. If you are not satisfied with the product you purchased, we provide a refund service to ensure your shopping is worry-free.
  2. Refund Application Conditions
    ●Application Period: You can apply for a refund within 30 days from the date of receipt of the product.
    ●Product Condition: The product must be unused and in its original packaging with all tags and accessories attached. The returned product must be in a saleable condition.
  3. Refund Process
  4. Submit an application: Please contact our customer service email excellent@novagsjhdkdkjlr.com
  5. Submit a refund application and attach the order number and relevant purchase information.
  6. Confirm the return: Our customer service team will review your application and provide the return address and specific steps.
  7. Return the product: Send the product back to our warehouse as instructed. Please make sure to use a trackable mailing method to prevent loss.
  8. Processing Refunds: We will process refunds within 7-10 business days after receiving the returned product and confirming that it meets the refund conditions. Refunds will be refunded to the original payment method.
  9. Non-refundable Items
    The following items are not eligible for refunds:
    ● Customized items or special orders
    ● Defective items and items not eligible for return
    ● Any items marked as final sale
  10. Costs
    Unless the item is defective or shipped by mistake, the refund shipping fee will be borne by the customer. If the return is caused by our reasons, we will cover the return shipping fee.
  11. Refund Processing Time
    Refund processing time is 7-10 business days. The actual refund arrival time may vary due to bank processing time.